Service Center

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About
WindSun Science & Technology Co., Ltd. (FGI) is a national high-tech enterprise affiliated with Shandong Energy Group, specializing in power electronics energy-saving control technology, and integrating R&D, production, sales and services into a whole. On April 13,2021, FGI went public on The Science and Technology Innovation Board. Stock code: 688663.
 
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Latest Products
Power Conversion System(PCS)-Booster integrated Equipment
FD300 high performance vector inverter
G7 Standard High-voltage Inverter
Contact Us
Jincheng Road,Economic Development Zone,Wenshang,Shandong
[email protected]
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Service Center

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Company philosophy:

service reign supreme, customers are always the first

  • We not only provide customers with specific products, but also secure customer needs with a fast and comprehensive service system.
  • Each product sent to our customers, just like our own "child", has its own "ID number", has established a special file management from production and assembly, quality control inspection, on-site installation and commissioning, repairing and maintenance. Our code of conduct is "full service of products".
  • Continuously meeting customer needs and improving products and service quality are our constant pursuit goals.


Service Philosophy

Remote Service

Remote data monitoring center
Real-time control of equipment operation status
Prompt for repairing and maintenance in time
Predict the occurrence of faults

Full Life Cycle Management

Pre-sale: Free online diagnosis of electricity consumption, technical support for electricity saving and consultation on electricity management.
In-sale: Tailoring, prefect and improving solutions.
After-sale: Regular product quality inquiry and tracking

Customer-oriented Sunshine Service

Regularly launch “Customer-oriented Sunshine Service” activities and take the initiative to provide one-stop free service to customers on site.
Customers can come to our company for visit and training at any time, and many training activities are organized every year.
Provide online factory visit and video communication for foreign customers.


 

Self-service

Provide customers with a full range of services such as product manuals, application software and downloads aiming to solve common problems and seek solutions.

 

Self-service

 

Service Network

Service Network

FGI network covers more than 30 provinces and cities in China and more than 20 countries and regions around the world.